Remote IT Services, Worldwide
A few things done properly, rather than everything badly, wherever your business runs.
Mimir IT Consultation Services works remotely with businesses in South Africa, the United Kingdom, Europe and further afield, and on site across the Helderberg and greater Cape Town, where we are based. Every engagement below starts the same way, wherever you are: find out what is actually there, write it down, then decide what to change.
Professional Services Automation
We find where departments have stopped connecting, remove the re-keying and chasing, and build the integration, portal or web app that closes the gap.
Microsoft 365 Migration
Tenant design, mail and file migration, identity and device policy, and a written record of what was built, so the next change does not start from zero.
Virtual CIO
A roadmap, a risk register, a budget that survives contact with reality, and an independent read on the vendors already selling to you.
Co-Managed IT Support
For businesses with a capable internal person and no hours left. Escalation depth, project capacity or the planning layer, without taking their mandate.
Cybersecurity & Risk Management
Identity hardening, conditional access, endpoint detection and logging you can actually search, plus the paperwork insurers and auditors ask for.
Backup & Disaster Recovery
Recovery objectives agreed with the business, immutable copies off the domain, and a drill on the calendar, because untested backup is a guess.
IT Architecture & Design
Identity, network, data and integration decided on purpose and written down, so the next person inherits a design instead of an archaeology project.
Automation & Systems Hardening
Secure baselines applied by policy, joiner-mover-leaver that actually removes access, and update rings, so the control does not depend on someone's memory.
How remote engagements actually work
Most of this work has not needed anyone in the room for years. Identity, cloud tenancy, security policy, backup design and architecture are all configured and reviewed through the same admin surfaces whether the consultant is upstairs or on another continent. Treating “remote” as a compromise is a decade out of date.
What a remote engagement needs instead is discipline about the things proximity used to paper over: scheduled sessions rather than corridor conversations, decisions written down rather than agreed verbally, and delegated access that is scoped, named and time-bound rather than a shared password. Those are better practices anyway, remote work just removes the option of skipping them. We argue that at length, with the access model and the honest timezone numbers, in remote IT consulting across timezones.
Practically that means a fixed weekly or fortnightly slot in your timezone, a written record of every decision and its reasoning, and access granted per person and revoked on the day it stops being needed. You should expect the same from anyone working in your tenant, local or not.
Working across timezones
We are based in South Africa, on SAST (UTC+2). That is the same working day as Central Europe, one to two hours ahead of the UK, and leaves a real overlap with the US East Coast in our afternoon. For UK and European clients it means a shared working day rather than a handover note waiting each morning, which is the practical case for the region, set out at length in our piece on IT outsourcing to South Africa.
English is a first working language here, and the seniority available at sensible rates is the reason this model works at all. For clients in the Americas or Asia-Pacific the overlap is narrower and we say so up front: escalation cover outside our working day is a scope decision with a price, not something to assume.
Where we come on site
The office is in Somerset West, so the Helderberg, Strand, Gordon’s Bay, Somerset West itself, plus Stellenbosch and the eastern side of greater Cape Town are all comfortable on-site distance at no extra cost.
What genuinely benefits from a physical visit is the first assessment of anything with cabling, a comms room or a site-to-site link in it, and the handover at the end of a migration. Everywhere else, that part is either handled by someone local under our direction, or scoped as travel, which is rarer than people expect.
Who this suits
Professional firms, finance and legal practices, engineering and manufacturing businesses, medical practices, and SMEs growing faster than their IT was designed for. The common thread is not size; it is that a bad day costs real money, and somebody has worked out that hoping is not a plan.
It suits you less well if what you need is a cheap break-fix number to call. That is a legitimate thing to want and there are good people who do it; it is not this. If you have a capable internal person who is simply out of hours, start with co-managed IT support; that is usually the cheaper answer, and it is built to extend them rather than replace them.
